A weekend of heavy snow and icy conditions in Newcastle saw many flights delayed and cancelled – but can those affected claim compensation?
airFair’s travel experts say airlines can’t be held accountable when extreme weather conditions affect a flight, however it is possible to make a claim if a previous flight has affected a connecting flight – the so-called knock-on-effect.
Will Smith, head of airFair, said:
“No one wants to be delayed or faced with a cancelled flight, however passengers’ safety is paramount and it is a possibility. Knowing when you can and can’t launch a compensation claim due to bad weather and snow is a bit of a grey area for most, so we’re keen to highlight when passengers are entitled to avoid consumers missing out on money that is rightfully theirs.”
Can I claim flight delay compensation if my flight was delayed or cancelled due to bad weather or snow?
Yes and no…
If your flight was delayed as a result of an earlier flight being affected by bad weather or snow, you are entitled to claim compensation.
If your flight was directly affected by bad weather or snow, it’s highly unlikely you’ll be entitled to claim compensation.
How do I know if I can claim?
EU regulation 261/2004 establishes rules on compensation for passengers in the event of denied boarding, flight cancellations or delayed flights. It applies to all members of the EU and the airlines that reside within them. Any passenger of any age and nationality whose flight departed from an airport which resides in the European Union or was en-route to an EU member state while travelling with an airline operated in the EU is covered by these rules.
How long does my flight have to be delayed for?
The regulation states that if you are delayed by more than three hours that you are eligible for compensation. You can also claim if your flight is cancelled or has been overbooked by the airline.
What am I entitled to?
The compensation you are owed is fixed, regardless of your flight cost. The amount of compensation you are entitled to is dependent on the length of your delay and the distance of your flight. You will receive a fixed amount between €250 (around £175) and €600 (around £520) dependent on these variables. This compensation should come on top of other extra entitlements, such as meals and refreshments, and, if applicable, overnight accommodation.
How do I make a claim?
Download the airFair App (free on iOS and Android). You only need your booking reference or flight number to launch a claim, but even without that information a check can be made using a departure date and destination airport.
If you don’t have a smartphone log onto www.airfair.com and start your claim there.
In what other circumstances am I entitled to compensation?
You are entitled to compensation if your flight is delayed for these reasons:
· Staffing problems that are within the airlines’ control
· Technical faults
· Denied boarding due to an overbooked flight
There are however some circumstances outside of the airlines’ control, where no compensation will be awarded, these are:
· Industrial action, such as strikes by ground staff and/or air traffic control
· Political circumstances, such as terror attacks, political unrest, security risks
· Illness of a crew member or passenger during the flight
· A delay caused by the airport staff, such as long queues during security checks
Source : http://www.chroniclelive.co.uk/news/north-east-news/uk-snow-live-met-office-14012005